Chat Support Software

If phone calls and emails are the only contact options that you’re offering your website visitors, you may be missing out on opportunities to convert prospects into new customers and build loyalty among existing customers. Recent studies show some website users will not call or email for support, but will engage in online live chat with your representatives if given the opportunity. To win over this growing population of users, you need chat support software for your website. The right chat support software can help boost your conversion rates, resolve customer support issues more efficiently, improve customer satisfaction, and increase the productivity of your customer service team.

LogMeIn Bold360: The Best Value in Chat Support Software

Bold360, from the customer support experts at LogMeIn, is the best live chat for website owners and users. Bold360 delivers all you need in chat support software, including:

  • Ease of set-up and use. As a cloud-based chat support service, Bold360 lets you deploy quickly and easily through the HTML code on your website. The intuitive interface helps service reps get up to speed in no time.
  • Powerful features including Auto Answers, screen sharing browser support, proactive chat, integrated video chat software, workflow management, reporting and analytics, and more.
  • Omni-channel support including chat for mobile apps and websites, email management, SMS, and Twitter management, all from within one unified interface.
  • Clear and predictable pricing, based on concurrent operator use of the Bold360 chat support software. No confusing “a la carte” charges, and no surprises in your bill.

Chat Support Software You Can Count On

LogMeIn’s Bold360 is the chat support software of choice for thousands of businesses, large and small, from all over the world. Bold360 is consistently ranked among the top chat support software solutions by independent reviewers and industry analysts. Supporting our large and diverse global customer base, LogMeIn has developed deep experience and expertise in the customer support chat requirements of a wide range of vertical markets including security-sensitive markets like financial services and health care.

To ensure uninterrupted service for all our customers, the Bold360 cloud infrastructure features two geographically separated state-of-art data centers each of which is capable of supporting the entire Bold360 workload in the event of a disaster at the other data center. Year-in and year-out we provide our customers with 99.99% uptime for the Bold360 live chat support software service. And should the need arise, Bold360 support representatives are available 365/24/7 to answer your questions and to help you get the maximum return on your chat support software investment.