Win customers and build loyalty with business chat software
Your business chat software can have a huge impact on sales and customer loyalty. Live chat on a website lets customers reach out at any time and engage with a customer service agent through a chat conversation. Rather than sending an email or waiting on hold on a phone call, customers can use chat to get immediate answers to questions, advice on products and resolution of issues.
The results are profound. Customers who use live online chat are 4.6 times more likely to complete a sale than a regular website visitor, and spend on average 60% more per purchase than non-chatters. That number goes up to 68% for mobile customers. And 63% of customers are more likely to come back to a site that offers live support chat.
Choosing the right business chat software is the key to reaping these rewards. Your chat software solution must not only offer powerful features and be easy to use, but simplify integration of data from chats with information from other systems. When you want a market-leading solution that can help you deliver a customized chat experience, Bold360 is the clear winner among business chat software products.
Business chat software from Bold360
As a market-leading business chat software solution, Bold360 lets you break through the noise to differentiate your business from competitors and engage customers with a truly superior live help experience. Powered by LogMeIn, this technology is easy to implement, scale and use right out of the box. Bold360 lets you customize your interactions with customers, providing control and flexibility you need to communicate in your own way and in your own voice. Business chat software lets you manage all points of contact from a single pane of glass, dramatically simplifying omni-channel engagement.
With Bold360’s business chat software, you can:
- Convert more shoppers into customers by providing help and answers when they need it most.
- Develop greater customer loyalty by enhancing the shopping experience and consistently delighting customers with the quality of your chat communications.
- Enable agents to be more productive by letting them serve more than one customer at a time.
- Simplify communications by managing chat, email, Twitter*, SMS* and more from one solution.
Comprehensive features in Bold360’s business chat software
Features of Bold360’s industry solution include:
- Live chat tools that deliver everything you need to provide superior chat, video chat, mobile chat and co-browsing, allowing agents to share a view of a customer’s software browser.
- Integrations and APIs that make it easy to integrate your chat solution with customer data from other sources and deliver up-to-date information to your agents’ fingertips.
- Omni-channel engagement features that let you engage customers on any channel they choose.
- Mobile engagement tools to provide a superior experience for customers on the go.
- Administration and reporting tools that put you in the driver’s seat when it comes to controlling your chat solution.
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