What does the state of Customer Experience (CX) look like today? How are businesses and consumers thinking about CX? And how can emerging technologies such as Artificial Intelligence (AI) impact CX for the better? In the summer of 2018, Bold360 set out with leading independent market research firm Vanson Bourne to find answers to these questions. Download the Executive Summary for key learnings and takeaways from this research.Download the Executive Summary
To really earn the loyalty of consumers today, organizations must deliver customer experiences that show they value their time and attention.
Organizations must not only meet their customers’ expectations but have the opportunity to use Customer Experience (CX) as a competitive advantage. Listen to Bold360 and Vanson Bourne discuss key takeaways from the LogMeIn 2018 AI Customer Experience Report — including how emerging technologies like Artificial Intelligence (AI) are changing CX for the better.View the webcast