When customers use a Bold360 ai intelligent search bar and FAQ knowledge management system, they're in for an effortless, personalized self-service journey. It dynamically updates to solve existing and new challenges, so it's always improving to deliver better outcomes.
Fragmentation in the customer experience between channels means customers don't necessarily get the best outcomes and you never get complete insights. Bold360 unifies the customer interactions across channels to a single, scalable solution. So you can provide a seamless experience, and get the comprehensive insights you need to serve them better.
Users are flocking to chat tools like Facebook Messenger, Google Chat, and WeChat because they want to stay connected with each other. Be there to make your own connections with customers. Bold360 ai works across social messaging platforms so you can keep up with your customers no matter where they choose to hang out.
Unlike other solutions, Bold360 ai is accessible and actionable, making it easy to deploy and manage.
Where other customer service chatbots are limited to predefined scripts, Bold360 ai delivers personalized, contextually-relevant customer conversation.
Start with one channel or eight channels of engagement. Bold360 ai won’t break a sweat supporting your customers, no matter how they want to interact.