4 Steps to Transform the Contact Center for Customer Service Excellence
Bold360's modern, intuitive UI was specifically designed to make agents more efficient and effective. It’s entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work faster.
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Welcome to the Bold360 Agent Workspace Interactive Tour.
100% web based cross platform support on modern browsers
Built for speed – dynamic loading and low resource utilization
Complete transparency across contact history and omni-channel work queues
Optimized interface and functionality for agents to better multi-task
All an agent's chat and email engagements can be seen on the left-hand side. Click on the chat to accept it and begin communication.
Hover over the chat and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.
Once a chat is accepted, it appears here. The agent then has multiple tools available to communicate with the visitor including canned messages, slash commands, and transferring.
Slash commands are simple to use and intuitive for the agent. Using slash commands keeps agents on the keyboard, helping them complete more chats effectively.
Canned Messages are not only a fast, convenient way to communicate with customers, but they are also easily searchable so agents can quickly find the right message at the right time.
Visitor information contains primary contact information and where on the site they started the chat. By having this information readily available, agents can serve customers more efficiently and improve CSAT.
The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.
But this demo is best viewed on a larger screen. When you're on a desktop come check it out; you'll be impressed.
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