AI wherever your customers and employees need it most – from online to the front desk.
Everything about Bold360 is engineered to help you stop experimenting and start delivering results. Our conversational AI, knowledge management, and intuitive platform help drive you to insights that matter, faster.
Bold360 bots are ready 24/7 to help customers get immediate and personalized results. But they don’t stop there. Our bots support live agents throughout every interaction, to provide employees the information they need and learn along the way.
Let your customers tell you how to improve their journey without even asking them. Bold360 continuously captures key insights on where optimizations are needed and opportunities to improve customer outcomes – through content or other resources.
With its cloud-based platform and multi-solution offerings, Bold360 delivers technology to humanize the customer experience and maximize every conversion.
Leveraging the power of AI, Bold360 enables fundamentally better experiences for customers and agents, no matter the problem, channel or device.
Bold360 is built for any customer-facing employee, in or out of the contact center, who needs quick access to content powered by AI to help them solve problems faster.
To help agents manage the complexity of customer service today, Bold360 provides all the tools needed at their fingertips so they can deliver better experiences.
Bold360 provides conversational chatbots that proactively engage customers across channels to help them find what they need, connect them to agents, and remove barriers to buy.
Reduction in call volume
increase in Net Promoter Score (NPS)
Reduction in contact-us escalations