AI-powered experiences to give your customers, and employees, something to smile about.
With the industry's most tightly integrated AI chatbot and live-agent software, Bold360 delivers the best of both worlds in a ridiculously simple customer engagement solution.
Everything about Bold360 is engineered to help you stop experimenting and start delivering results. Our conversational AI, knowledge management, and intuitive platform help drive you to insights that matter, faster.
Bold360 bots are ready 24/7 to help customers get immediate and personalized results. But they don’t stop there. Our bots support live agents throughout every interaction, to provide agents the information they need and learn along the way.
Let your customers tell you how to improve their journey without even asking them. Bold360 continuously captures key insights on where optimizations are needed and opportunities to improve customer outcomes – through content or other resources.
With its web-based platform and dead simple interface, Bold360's customer engagement solution delivers value starting with the first customer interaction.
No matter how your customers want to engage — through chatbot, dynamic search bar, or virtual agent — Bold360 harnesses artificial intelligence to make self-service more engaging and intuitive.
However your customers reach out — live chat, email, or messaging — Bold360 helps your agents work smarter, with the insights and tools they need to maximize every conversation.
Reduction in call volume
increase in Net Promoter Score (NPS)
Reduction in contact-us escalations